PRIVACY POLICY
Effective Date: 03.03.2026
This Privacy Policy describes how epic-skins.com (“we,” “us,” or “our”) collects, processes, stores, and protects your personal information when you visit our website or use our services, including purchasing or receiving in-game items and skins.
1. Data Controller
The entity responsible for processing your personal data is:
DKURSOFT LTD
128 City Road
London, United Kingdom
EC1V 2NX
Email: info@epic-skins.com
2. Information We Collect
Identity and Contact Information
This may include your name, email address, billing address, or other contact details you provide.
Transaction Information
Records of purchases, order confirmations, payment receipts, and related transaction details.
Payment Information
Payment details are processed securely by external payment providers. We do not store full card numbers or sensitive payment credentials.
Steam or Trading Information
Your Steam username, trade link (trade URL), and details relating to item transfers or trade completion.
Technical and Usage Data
Information such as IP address, browser type, operating system, device details, referring pages, and cookie identifiers.
Communications
Messages, feedback, or support requests submitted through our contact forms or support channels.
Verification Data
Information required to meet compliance obligations, including identity documents, proof of address, or date of birth when needed for AML/KYC verification.
3. How We Collect Information
- Directly from you, when you create an account, make a purchase, or contact our support team.
- Automatically, through cookies, analytics systems, and similar tracking technologies.
- From trusted third parties, such as payment processors or service providers.
4. How We Use Your Information
- To process and complete purchases, including delivering in-game items.
- To communicate regarding orders, support, or updates.
- To operate and improve our services.
- To detect fraud and ensure security.
- To comply with legal obligations.
- To enforce Terms and Conditions.
5. Sharing of Information
- Payment providers and financial institutions
- Service providers and infrastructure partners
- Steam / Valve Corporation
- Authorities or regulators when required by law
We do not sell personal data.
6. Communications
- Order confirmations
- Security alerts
- Marketing messages (if opted in)
7. Cookies and Tracking Technologies
We use cookies to ensure functionality, analyze traffic, and support marketing. You can control cookies via browser settings.
8. Data Retention
- Support data — as needed
- AML/KYC — at least 5 years
- Financial records — up to 6 years
9. Your Data Protection Rights
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object processing
- Data portability
- Withdraw consent
You may contact: info@epic-skins.com
You may also contact the UK ICO (www.ico.org.uk).
10. Policy Updates
We may update this policy periodically. Continued use means acceptance of updates.
11. International Data Transfers
Data may be transferred outside the UK/EEA with appropriate safeguards.
12. Data Security
We use security measures such as encryption and access controls, but no system is 100% secure.
Contact Information
DKURSOFT LTD
128 City Road
London, United Kingdom
EC1V 2NX
Email: info@epic-skins.com